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Strategic plan

Strategic plan 2014/15 - 2016/17

On 1 April 2014 our new strategic plan will come into force.

The plan sets out seven strategic objectives for the next three years:

  • Higher standards – promoting higher standards across the optical professions.
  • Increased trust and awareness – promoting public trust, and enabling the public to make informed decisions about optical care and raise any concerns.
  • Improved complaints-handling – dealing with complaints more quickly and effectively.
  • Better service delivery – delivering high quality services to the public and the professions.
  • Regulatory change – implementing a targeted and proportionate system of regulation.
  • Improved evidence base – ensuring that our work is informed by an understanding of the public’s perspective and how patient care is changing.
  • Organisational change – building a sustainable and modern organisation.

Download our new strategic plan and our business plan for 2016/17 here:

Acrobat Reader icon Strategic Plan 2014-17

Acrobat Reader icon Business plan 2016-17    

As part of the consultation process for the new strategic plan we also published a strategic themes briefing paper summarising the research and analysis that informed the development of the plan:

Acrobat Reader icon Strategic themes paper

 

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