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Strategic plan

Strategic plan and business plan

Strategic plan 2020-2025

On 1 April 2020 our new strategic plan came into force.

Our ‘Fit for the future’ strategy for 1 April 2020 to 31 March 2025 describes what we plan to do over the next five years to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

2020 has proven to be an unprecedented time for the optical professions and we did not anticipate that our strategic plan would be published during such extraordinary circumstances.

COVID-19 has impacted the way we currently regulate and will no doubt impact the future of the optical professions and in turn, our strategic plan. Therefore, as we continue to monitor the situation, we will revisit this plan after one year.

The three main strategic objectives for the next five years are:

  • Delivering world-class regulatory practice
  • Transforming customer service
  • Building a culture of continuous improvement

Download our new strategic plan here:

Acrobat Reader icon Strategic Plan 2020/25


Business Plan 2021-2022

The business plan sets out the milestones, outputs and outcomes that we plan to deliver in 2021/22 in order to achieve our three strategic objectives in the strategic plan.

Download our new business plan here:

Acrobat Reader icon Business Plan 2021-22


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