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Concerns about the GOC

Corporate complaints and feedback

We aim to provide the best possible service, but we do not always get it right. We view complaints as an important and useful source of feedback about how we have performed and how we can improve in future. When things go wrong we will acknowledge our mistakes and try to put things right. We promise that we will not treat you unfairly because you have raised a complaint with us.

Your complaint should be made to the person you have been dealing with because they will usually be the best person to resolve the matter. If you feel unable to do this, or you have tried and were unsuccessful, you can contact us and ask for our Compliance team or email them directly so they can guide you through our process.

Acrobat Reader icon Complaints and Feedback about the General Optical Council


Acceptable Behaviour when communicating with the GOC policy

This policy provides guidance on how the GOC will handle unacceptable and unreasonable behaviour towards our employees carrying out their duties. This behaviour may be through phone, written communication and face to face conversation. It explains what is deemed unacceptable and unreasonable and what processes are put in place to manage this.

Acrobat Reader icon Acceptable behaviour when communicating with the GOC policy

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Information about our upcoming fitness to practise hearings.

Our Council

Our Council

The General Optical Council is composed of 12 members

Working for us

Working for us

Healthcare regulation in the UK is currently undergoing reform and modernisation – so this is an exciting time to join us.