Key Performance Indicators (KPIs) for registration applications are below.
As of 1 July 2019, our target is to complete 90% of registration and restoration forms, including speciality forms, within the target time (previously 85% and 80% pre July 2018).
Peak times occur annually as follows:
The full list of KPIs are listed in the table below.
KPI number/Type of form |
Target in working days |
Comments |
|
10 from complete application and payment received |
|
|
15 from complete application and payment received |
|
|
10 from complete application and payment received |
|
|
15 from complete application and payment received |
|
|
10 from complete application and payment received |
|
|
3 from complete application and payment received |
|
|
5 from complete application and payment received |
|
|
3 days |
All correspondence to be logged on the day of response
|
|
Acknowledgment within 24 hours
|
Internal response – chase after 24 hours External response - chase after 48 hours All correspondence must be logged on the day of response PEAK TIME EXCEPTIONS: Internal response – chase after 48 hours External response - chase after 72 hours
|
|
Same day |
|
|
95% of all types of form should be entered correctly per month |
Tier 1 and 2 errors count Tier 3 errors are exempt (See Registration Department Quality Assurance Ranking document) |
|
98% of forms should be logged, scanned and distributed on the same day |
If post is received before 1pm. If after 1pm by 11am the next working day. |
The target turnaround time will be measured once:
If you have any questions, you can contact the Registration Department via email or telephone as listed below:
Registrants can update their contact details, log CET points or complete their annual retention.
Download any of our registration forms, including restoration, specialty and student transfer.
Read about the importance of checking an optician's registration