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Fitness to practise complaints

If you want to make a complaint about a registrant’s fitness to practise, more information is available in our booklet, 'How to complain about an optician'.


How to complain about an optician
This booklet is available to download:

Acrobat Reader icon How to complain about an optician

To receive a paper copy of this booklet, contact our Fitness to practise team .

To make a complaint about a registrant, the first step is to fill in the 'investigation form', ensuring you complete the final page in full. 

Investigation form 

When completing the investigation form you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of any witnesses.

You can complete the form electronically. However, you must still physically sign it and send it in by post. If you would rather complete the form by hand, please choose the pdf version.

Word Document icon GOC investigation form (version to complete electronically)

Acrobat Reader icon GOC investigation form (version to complete by hand)

For more information about fitness to practise complaints, please see our booklet “How to complain about an optician".

Acrobat Reader icon How to complain about an optician
 

Complaints about illegal practice

If you want to make a complaint about illegal practice, you can either email your concerns to our Legal Compliance team at lc@optical.org, fill in our illegal practice complaint form below, text us on 07826 866563 or telephone us at 020 7307 3931.

The complaint form can be completed online as a Word 2007 document or downloaded and completed by hand:

GOC illegal practice complaint form GOC illegal practice complaint form

When completing the complaint form, you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of witnesses.

Contacting our Legal Compliance team:

If you want more information about our illegal practice procedures, please contact our Legal Compliance team:
lc@optical.org 
 

Content Panels

Search our registers

Search our registers

Find a registered individual practitioner or business.

Hearings

Hearings

Information about our upcoming fitness to practise hearings.

Standards of practice

Standards of practice

Our standards of practice explain what is expected of our registrants.  

Our complaints process

Our complaints process

Read about how our complaints process works