Fitness to practise complaints
If you want to make a complaint about a registrant’s fitness to practise, more information is available in our booklet, 'How to complain about an optician'.
How to complain about an optician
This booklet is available to download:
How to complain about an optician
To receive a paper copy of this booklet, contact our Fitness to practise team .
To make a complaint about a registrant, the first step is to fill in the 'investigation form', ensuring you complete the final page in full.
Investigation form
When completing the investigation form you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of any witnesses.
You can complete the form electronically. However, you must still physically sign it and send it in by post. If you would rather complete the form by hand, please choose the pdf version.
GOC investigation form (version to complete electronically)
GOC investigation form (version to complete by hand)
For more information about fitness to practise complaints, please see our booklet “How to complain about an optician".
How to complain about an optician
Complaints about illegal practice
If you want to make a complaint about illegal practice, you can either email your concerns to our Legal Compliance team at lc@optical.org, fill in our illegal practice complaint form below, text us on 07826 866563 or telephone us at 020 7307 3931.
The complaint form can be completed online as a Word 2007 document or downloaded and completed by hand:
GOC illegal practice complaint form
When completing the complaint form, you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of witnesses.
Contacting our Legal Compliance team:
If you want more information about our illegal practice procedures, please contact our Legal Compliance team:
lc@optical.org
Content Panels
Standards of practice
Our standards of practice explain what is expected of our registrants.
