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Complaints about registrants
If you want to make a complaint about a registrant’s fitness to practise, more information is available in our booklet, 'How to complain about an optician'.
How to complain about an optician.
This booklet is available to download:
How to complain about an optician
To receive a paper copy of this booklet, contact our Fitness to practise team .
To make a complaint about a registrant, the first step is to fill in the 'investigation form', and the 'obtaining copies of optical records' form.
Investigation form and Obtaining copies of optical records form.
When completing the investigation form you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of any witnesses.
You can complete the form electronically. However, you must still physically sign it and send it in by post. If you would rather complete the form by hand, please choose the pdf version.
GOC investigation form (version to complete electronically)
GOC investigation form (version to complete by hand)
Copies of records form
For more information about fitness to practise complaints, please see our booklet “How to complain about an optician":
How to complain about an optician
Contacting our Fitness to Practise team
If you want more information about our complaints or fitness to practise procedures, please contact our Fitness to Practise team:
ftp@optical.org
020 7580 3898 (option 2)