General Optical Council

Complaints about registrants

If you want to make a complaint about a registrant’s fitness to practise, more information is available in our booklet, 'How to complain about an optician'.

How to complain about an optician.
This booklet is available to download:

How to complain about an optician
Sut i gwyno am optegydd

To receive a paper copy of this booklet, contact our Fitness to practise team .

To make a complaint about a registrant, the first step is to fill in the 'investigation form', and the 'obtaining copies of optical records' form. 

Investigation form and Obtaining copies of optical records form.
Both are available to download:

Investigation form
Ffurflen Ymchwilio

Copies of records form
Cael copïau o gofnodion optegol perthnasol

When completing the investigation form you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of any witnesses. 

For more information about fitness to practise complaints, please see our booklet “How to complain about an optician":
How to complain about an optician